Data Center Technician III

Compensation: $38 – 40 per hr. with full benefits

 

Description

The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.

We are currently hiring for the Night Shift: 10:00 pm – 6:30 am

A Tier III technician will be responsible for the day-to-day operations of the data center, including facilities and telecommunication infrastructure. The responsibilities are a wide range and multi-disciplinary.

Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as rooftop units, CRAC/CRAH units, humidification systems, and central plant operations.

Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load ,including power circuit installations.

Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Telecommunications responsibilities will include cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties:

• Completion of the Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Works with contractors and consultants for all system expansions, corrections, and upgrades
• Work with the senior technicians to track and complete an aggressive preventive and predictive maintenance schedule.
• Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work to resolve site issues based on agreed-upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Trouble Ticket and Remote Hands Management
• Fiber and Copper cabling terminations
• Circuit path creation and verification
• Coordinate and oversee power installations and upgrades
• Work Order Completion Process
• Infrastructure projects (Internal/Customer)

1. Cage and Cabinet Build-Outs
2. Overhead Installations
3. Rack and Stack

• Use developed procedures to solve problems
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets promptly
• Serve in a technical writing capacity regarding the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote the Principles of Operational Excellence
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

This position requires interacting with personnel, vendors, partners, contractors, and clients.

Knowledge

• Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
• Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
• Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues, as well as building codes regarding fire life safety
• Proficient knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations)
• Proficient and experienced with data trending / tracking and analysis, andthe  ability to rapidly learn and use PC based, integrated critical monitoring systems

Skills

• Minimum of 2 years’ experience installing, maintaining, and/or troubleshooting large commercial and industrial systems, including:
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFDs and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Communications cabling
• Cabling infrastructure
• Network infrastructure and hardware
• Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
• Experience diagnosing and repairing IT hardware, servers, network switches, and structured cabling.
• Proven leadership skills
• Excellent communication skills, both written and oral
• Suite (Word, Excel, PowerPoint, Project)

Abilities

• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multitask multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or an infrared camera

Education/Experience

• High School Diploma or greater
• 2-5 years of experience in the data center industry
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distant ranges, and the ability to see color
• Must be comfortable working in a high-stress, fast-paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Compensation:

Compensation for this role includes a base salary between $38.00 – $40.00 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only do we have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan with a 15 percent discount 
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, and personal finance management support
• Pet insurance
• Charitable matching program
• Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities

Applicants must be currently authorized to work in the United States on a full-time basis.

The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.