MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Telecommunications Technician
6 month – Contract to Hire Opportunity
Pay rate: $38 – $40 hr during contract term – $80 – $85K upon full-time conversion
The Telecommunications Technician is responsible for providing support to the telecom infrastructure including VoIP phone system; POTS communications, Classified and Non-Classified communications; wireless communications and personal electronic devices, cable plant infrastructure, PBX support, Voice Mail Support, and Telecommunications operation and maintenance support for a large end-user organization.
Work Location: On-site in Arlington, VA (Monday – Friday), with core hours between 6 am – 6 pm, (8-hour shift within this window), with off-hours for project work as necessary, based upon the needs and direction of the customer.
Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
- Support Avaya/Cisco UC Telephony and VOIP.
- Support call Voice Engineering Initiatives for all Project-related and ongoing operations for voice communication services.
- Implement and troubleshoot voice-related solutions/incidents/system outages.
- Monitor, review, recommend, test, and implement new software revision/feature sets/Patch evaluation and periodic system refresh.
- Provide operation and maintenance service per defined service level agreements.
- Provide telecom switch and voicemail programming and support.
- Support for landline telephony management.
- Support remote site telecommunications service.
- Support wireless devices (e.g. smart phone, satellite phone, table, and hotspot).
- Provide fiber and copper cable infrastructure plant maintenance and additions/removals.
The Telecommunications Technician will:
- Ensure that customer telephony systems are functioning and maintain uptime.
- Perform troubleshooting on equipment and data circuit outages.
- Configure PBX and call manager systems, including setting up Vmail.
- Assist users as required and assist with user training upon system upgrades/changes.
Basic Required Qualifications and Skills:
- At the start date, must possess a valid IAT Level II Certification in ACTIVE status
- Minimum of two years of Telecommunications Experience.
- Experience with:
- Avaya or Cisco UC phone system.
- Call manager voicemail system experience.
- Fiber and copper installation and support experience (termination, testing, installing).
- Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
- All applicants must have current DoD Secret clearance day one and prior to entry on duty.
Desired Qualifications and Skills:
- Experience with other telecom technologies.
- ITIL Foundation Certification.
- A relevant educational degree in one of the following fields: Computer Science, Information Systems, Information Technology, Cyber Security, Systems Engineering, Computation Science, Computer Engineering, Electrical Engineering, Information Technology, Software Engineering, Systems Engineering, or Telecommunications.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
