EOG Event Management Triage Engineer
Feb 28, 2024
Government IT Division
Austin, Texas, United States

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.


 

Position Title:  Eyes on Glass Event Management Triage Engineer, Mid

1st shift:7:00 am to 3:30pm CST
Days: Sunday to Thursday

LOCATION: ONSITE /GOV SITE -AUSTIN, TX
AITC building-1615 Woodward St.
 

As an Event Management Triage Engineer on our Eyes on Glass team supporting VA’s Event Management, you have the chance to use your hardware and software skills to improve the monitoring and triage processes at the VA. Work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks, and evaluate and modernize VA Enterprise systems. Leverage comprehension of workflow systems and applications processes within multiple system environments. Work with system and network administrators to troubleshoot performance issues and outages. This is the chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work will include shift support during weekends, holidays, or off-hours, as required.
This position is on client site and three shifts are available (but are subject to change based on client needs).
You Have:

  • 3+ years of experience with Enterprise IT Operations, IT Event Management, Network or Operations Centers
  • 2+ years of experience using IT Monitoring Tools to troubleshoot performance and reliability issues
  • 2+ years of experience working with a team to solve difficult technical challenges
  • Knowledge of common large-scale cloud and on-prem IT Enterprise components, configurations and their interoperability
  • Experience operating ONE of the following APM tools: AppDynamics, DynaTrace, Splunk, Aternity, SolarWinds, or ScienceLogic
  • Experience with ONE or more technology areas: networks, Windows, UNIX/Linux, AWS or Azure Cloud, WebSphere Middleware, Java, VM Ware, Citrix, databases and/or other common IT Enterprise components
  • Experience maintaining or troubleshooting complex IT systems, servers, networks, or infrastructure components
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor’s degree in Computer Science or Engineering and 5+ years of experience in a professional work environment or 13+ years of experience in a professional work environment in lieu of a degree

Nice If You Have:

  • Experience with using Microsoft Office, including Word, Excel, and PowerPoint
  • Possession of excellent written and verbal communication skills
  • Possession of excellent critical thinking and error assessment skills
  • Public Trust

Clearance: Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client. 

Salary: $70,000

Benefits: Immediate 401k match, PTO, Health, Dental, Vision, and More!

 


 

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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