MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Description
Knowledge of software applications and hardware is desired.
Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs.
Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer.
Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands.
Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.
What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?
1. Previous helpline or customer service experience
2. Excellent communication skills
3. Troubleshooting and problem solving skills
Nice to have:
Windows 10
iOS
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Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
